Announcements

Hello and welcome to Jodyri Designs


31st January 2023

ROYAL MAIL UPDATE;
Following a cyber attack there has been a disruption with overseas post leaving the UK. There has been a further update from Royal Mail (below) which means I will be able to starting dispatching overseas orders where tracked postage has been purchased again from today. Unfortunately standard Airmail post is still not being accepted at this time.

International Incident Bulletin

Last updated: 31st of January 2023

 

Welcome to our international incident bulletin; a roundup of any issues that may be impacting our parcel and letter services to and from countries around the world. We keep this information as up to date as possible, with information supplied to Royal Mail by the various foreign national postal authorities.

Service Update

We continue to make progress in exporting an increasing number of items to a growing number of international destinations. We are using alternative solutions and systems, which are not affected by the recent cyber incident.

Our focus has been on despatching the export parcels and letters which were in our network before the cyber incident. We have also been successfully despatching Standard (Untracked) export letters since reinstating those services for customers on 18 January and Tracked & Signed and Signed letters and parcels since 26 January.

As a result of this progress and the further growing capability of our alternative export solutions, we have resumed our International Tracked services to all destinations for business customers and consumers buying postage online. This includes parcel, large letter and letter formats of these services. Online shipping solutions have been enabled to allow customers to select these services, print labels and send items from 30 January. 

Delivery of International Tracked items posted from Monday 30 January may take slightly longer than usual and customers may notice slightly different tracking information as items leave the UK.  

At this time we are still unable to process new Royal Mail parcels purchased through Post Office branches. Customers can still access the following export services though Post Office branches:

  • Sending export parcels through Parcelforce Worldwide
  • Dropping off items they have labelled online
  • Purchasing our International standard and economy letter format service.

We are working hard to resume more services through Post Office branches and will provide further updates on these services as soon as possible.

Summary of International services which have been reinstated:

  • International Tracked
  • International Tracked & Signed
  • International Signed
  • International Untracked (Standard / Economy) Letter services
  • Customers in Northern Ireland are also able to submit both export letters and export parcels for all services bound for Ireland into the Royal Mail network through all channels. These services are currently only available for customers based in Northern Ireland.

Delivery of International items may take slightly longer than usual and customers using Tracked services may notice different tracking information as items leave the UK. 

We continue to ask customers not to submit any Untracked (Standard/Economy) export parcels into our network just yet. We are aiming to provide further updates on these services as soon as possible.

Import operations continue to perform a full service with some minor delays. Domestic services are unaffected.

We would like to sincerely apologise to impacted customers for the disruption this incident is causing. Our teams are continuing to work around the clock to reinstate remaining export services as quickly as we can.



11th January 2023

HAPPY NEW YEAR!

I am now back working after the Christmas and New Year break. I am catching up rapidly and hoping that turnaround will remain at 15-20 working days but there could be a few orders delayed. Please note I was not working from 17th December - 8th January so those days do not count as working days for order times.

JODYRI TURNS TEN!

2023 is the tenth anniversary of my starting Jodyri Designs and there will be various activities and events happening during the year to celebrate. The majority will be posted here but some will be exclusive to the Facebook Group so please do join if you haven't already on the link below. The first event will be a Facebook sale to clear all excess stock and will be starting in the next few weeks once I have caught up with the dyeing for orders and clubs.

Facebook Group link: https://www.facebook.com/groups/473569922677658/

From February 1st the following threads in the regular range will be retired so please do purchase them if you want them, the Paint it Black thread pack which contains all of these threads will also be retired at that time;

R086/. HunniBee
R087/. Jungle Cat
R088/. Viper
R089/. Pink Zebra
R091/. Beetle Shell

The replacements will be on the website from February 1st and shared asap on the Facebook Group.

The Fabric Woollen Mittens will also be retired on February 1st

Lastly 16ct Opal Aida is now available for all fabrics and I am currently checking to ensure they all have the option to order this fabric added.

Thank you for your continuing support of my small business, Michelle


Ongoing Fabric stock issues

Updated January 2023 - currently we are fully stocked but there are issues with fabric shortages that can happen very quickly if we have increased demand for a certain Fabric.
As always please contact me via jodyridesigns@gmail.com with any specific queries relating to your club or order.

We anticipate that the continuing issues with Zweigert’s stock levels and the shipping delays caused by the UK leaving the EU will mean these fabric stock issues will keep occurring for the foreseeable future. Sadly as we are a very small business we are not in a position to order large amounts of fabric ahead of time and can only order what we need around 4-6 weeks ahead plus there will always be an unexpected “run” on certain fabrics at times. With Zweigert taking as long as 12 weeks to fulfil an order on occasion we may find we unexpectedly run out of one or more fabric types again.
Please bear in mind these delays can occur and although it has affected only a very small number of orders it will affect clubs. If your order or club were to be affected by a fabric shortage you would be contacted with options of changing fabric, waiting until we received stock or cancelling your order for a full refund.

General Notice

Please note the updated terms and conditions regarding refunds following changes to PayPal’s refund policies. As PayPal no longer refunds the fees we pay for using the service if we refund a customer we will now only offer refunds if we have made an error or to comply with distance selling regulations for items that qualify.

All customers in the EU should be aware that EU rules have recently changed and any parcel being delivered to you is subject to customs fees irrespective of the parcel value. Please factor this extra cost into your orders and ensure you will be available and able to pay the customs fees when your parcel arrives. These customs fees vary for each country so you will need to check with your postal service what the fees will be.

If an EU parcel is returned to us for non payment of these fees we will need to charge you a second postage fee to re send it as the postage cost will not be refunded to us and if you decide to cancel your order your postage fee will not be refunded only the product fees as we have made all customers aware of these changes.


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We are a small business run in the UK and we ship worldwide. Standard processing times are up to 20 working days and any changes to that will be displayed on the home page

Please ensure that you pay the correct postage for your order and country to avoid any delays while we invoice you for postage fees. Also if we do have to invoice you separately for postage there will be a 25p surcharge to cover the excess PayPal fees incurred.

Stitched in Jelly Tots