Hello and welcome to Jodyri Designs
April 25th 2022
Unfortunately I have tested positive for Covid 19 over the weekend and become fairly ill with it. All orders and any clubs not yet sent will be affected by the delay this will inevitably cause. I am physically not able to work at the moment and morally I do not wish to risk passing this awful virus on by handling stock or visiting the Post Office. There may also be a delay in the May limited edition going up on the website as it was on this weeks schedule to dye which now likely will not happen.
I truly apologise to anyone affected by these delays but it is beyond my control.
Sincerely, Michelle x
April 21st 2022
The fabric arrived April 3rd just before I left and so I was unable to get started on any outstanding orders but will be getting to them now but please read below!
A little update
My husband has Covid and although I have had a negative test I have a lot of the symptoms and it seems a little coincidental that I would get a bad cold the same week my husband has Covid. I am erring on the side of caution and not going to the post office or dealing with fabrics and threads to avoid any risk. I am aware this further delays those waiting for the out of stock fabrics and I apologise but the last thing I want is to pass this on as I feel awful!
Michelle
March 30th 2022
Fabric Stock - My Zweigert order was finally dispatched from Germany yesterday so I should receive it next week somewhere between 4-5 weeks later than it was due.
The following fabrics have been affected and anyone with an open order has been contacted but those who ordered yesterday and going forward and anyone who receive the following fabrics in their April clubs may face a delay with their order.
14ct Aida
28ct Brittney
28ct Opal Brittney
32ct Murano
Delivery delays - I will be away from home from April 4th to April 19th and whilst I will have all April clubs and dyed orders (besides the ones affected by the fabric shortage) and be able to process and dispatch those I will not have access to all my stock. I will be working and answering emails as normal but dispatch times will be affected.
Although we are happy to soon be back at a full fabric stock level for now the continuing issues with Zweigert’s stock levels and the shipping delays caused by the UK leaving the EU means we expect these fabric stock issues to keep occurring for at least the rest of the year. Sadly as we are a very small business we are not in a position to order large amounts of fabric ahead of time and can only order what we need around 4-6 weeks ahead plus there will always be an unexpected “run” on certain fabrics at times. With Zweigert taking as long as 12 weeks to fulfil an order on occasion we may find we unexpectedly run out of one or more fabric types again.
Please bear in mind these delays can occur and although it has affected only a very small number of orders it will affect clubs. If your order or club were to be affected by a fabric shortage you would be contacted with options of changing fabric, waiting until we received stock or cancelling your order for a full refund.
We are receiving an increasing number of orders with no postage paid. Please be sure to pay the correct postage for your order otherwise there will be delays while we invoice you for postage fees. Also if we do have to invoice you separately for postage there will be a 25p surcharge to cover the excess PayPal fees incurred.
General Notice
Please note the updated terms and conditions regarding refunds following changes to PayPal’s refund policies. As PayPal no longer refunds the fees we pay for using the service if we refund a customer we will now only offer refunds if we have made an error or to comply with distance selling regulations for items that qualify.
All customers in the EU should be aware that EU rules have recently changed and any parcel being delivered to you is subject to customs fees irrespective of the parcel value. Please factor this extra cost into your orders and ensure you will be available and able to pay the customs fees when your parcel arrives. These customs fees vary for each country so you will need to check with your postal service what the fees will be.
If an EU parcel is returned to us for non payment of these fees we will need to charge you a second postage fee to re send it as the postage cost will not be refunded to us and if you decide to cancel your order your postage fee will not be refunded only the product fees as we have made all customers aware of these changes.
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We are a small business run in the UK and we ship worldwide. Standard processing times are up to 20 working days and any changes to that will be displayed on the home page
Please ensure that you pay the correct postage for your order and country to avoid any delays while we invoice you for postage fees. Also if we do have to invoice you separately for postage there will be a 25p surcharge to cover the excess PayPal fees incurred.
